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Network Operations Analyst (First Shift)

Latitude.sh

Latitude.sh

IT, Operations
São Paulo, SP, Brazil
Posted on Wednesday, November 15, 2023
Latitude.sh global computing platform was launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world.

We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud infrastructure. If you share this passion, join our growing team of talented people and help build the future of the Internet.

Summary:
The Network team at Latitude.sh is one of the main elements that guarantee stable connections to our customers, operating and resolving issues on our inner solid, complex, and up-to-date network infrastructure. Our team performs with a logical data network and security, including routers, switches, firewalls, and expansion projects, acting to solve problems at the structure. We work with Cisco, Juniper, Huawei, Fortinet, and other vendors.

We are looking for a qualified professional, interested in working on the first shift (7:00am to 4:00pm), to join us in the Network Team.

Key Responsibilities:
  • Perform the management and maintenance of the logical data and security network, including edge routers, core switches, and firewall, beyond planning expansion and acting in atypical cases in the structure;
  • Provide L2/L3 support related to network issues to our customers, keeping tickets updated in prompt time and within deadlines;
  • Resolve incidents of medium and high complexity by making changes/improvements on the overall network or checking directly with transit suppliers;
  • Build solutions based on root cause analysis to prevent past incidents;
  • Documentation of network structure, technical procedures, and tickets;
  • Administration of network monitoring tools, being responsible for creating graphs and thresholds to enhance monitoring performance.
Skills and qualifications:
  • Advanced English communication skills (B2 level or above);
  • Bachelor’s degree in Technology areas or related degree;
  • Knowledge of the following network protocols: MAC, Spanning-tree, Trunk, VLAN, IP, ARP, DHCP, ACLs, Subnets, BGP, OSPF, TCP, UDP, SNMP, NTP, SSH, Ping, Trace;
  • Ability to solve problems with empathy, ownership, and a hands-on approach;
  • Ability to prioritize and a strong sense of urgency;
  • Ability to communicate and persuade those around you using leadership skills;
  • Be open to learning something new every day;
  • Cisco CCNA certification.

What do we offer?
  • Competitive Compensation;
  • Annual Bonus based on company and team performance;
  • Meal voucher (Flash): R$775,00/monthly;
  • Work Anniversary bonus;
  • Transportation or fuel voucher (without discounts);
  • Health Plan (Amil);
  • Dental Plan (Amil);
  • Subsidies for education, certification, INE and English courses;
  • Hybrid: 1x home office / 4x at Vila Mariana - São Paulo - SP;
  • Shift work: 5x2 (2 weekends/month);
  • Partnership with SESC extended to dependents.

Why Latitude.sh?
We're a lean, agile team of passionate professionals who believe in the power of innovation and creative problem-solving. As part of our team, you won't be lost in the crowd – you'll be an essential contributor, making a real impact from day one.

Our values at Latitude.sh guide us in all our work and partnerships. We're proud to be an inclusive company, and we welcome all applicants for our open positions, regardless of their background, religion, sexual orientation, gender identity, age, nationality, or disability. If these values speak to you, we'd love for you to become a part of our team.

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