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Operations Analyst (second shift)



IT, Operations
São Paulo, SP, Brazil
Posted on Wednesday, February 7, 2024
Latitude.sh global computing platform was launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world.

We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud infrastructure. If you share this passion, join our growing team of talented people and help build the future of the Internet.

The Operations team is responsible for the daily operations at Latitude.sh. Although new servers and IT Infrastructure are granted, our mission is to guarantee quick attendance and provide higher quality to clients. Operation Analysts at Latitude.sh attend and interact with clients by e-mail and phone calls.
We are looking for a qualified professional, interested in working on the second shift (1:00pm to 10:00pm), to join us in the Operations Team.

Key Responsibilities:
  • Provide support for infrastructure services – servers and storage hardware, operating systems, and software platforms;
  • Rack and stack, setup and maintenance of our cabinets;
  • Maintain relationship with our remote data centers;
  • Install Operating Systems (Linux and Windows);
  • Troubleshoot operating system, storage issues, including disk management and RAID technologies;
  • Configure and maintain IPMI.
Skills and qualifications:
  • Advanced English communication skills (B2 level or above);
  • Experience in monitoring software and ticketing systems to provide customer support;
  • Experience with server hardware and components;
  • Intermediate knowledge of Linux and Windows;
  • Previous experience with data center environment;
  • Interest in building a solid career in Infrastructure and Systems;
  • Bachelor’s degree in Technology areas or related degree.
What do we offer?
  • Competitive Compensation;
  • Annual Bonus based on company and team performance;
  • Meal voucher (Flash): R$775,00/monthly;
  • Work Anniversary bonus;
  • Transportation or fuel voucher (without discounts);
  • Health Plan (Amil);
  • Dental Plan (Amil);
  • Subsidies for education, certification, INE and English courses;
  • Hybrid: 1x home office / 4x at Vila Mariana - São Paulo - SP;
  • Shift work: 5x2 (2 weekends/month);
  • Partnership with SESC extended to dependents.

Why Latitude.sh?
We're a lean, agile team of passionate professionals who believe in the power of innovation and creative problem-solving. As part of our team, you won't be lost in the crowd – you'll be an essential contributor, making a real impact from day one.

Our values at Latitude.sh guide us in all our work and partnerships. We're proud to be an inclusive company, and we welcome all applicants for our open positions, regardless of their background, religion, sexual orientation, gender identity, age, nationality, or disability. If these values speak to you, we'd love for you to become a part of our team.

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